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Internship Customer Success Management (m/f/d) in Vienna

Austria, Wien, ViennaCustomer Success Management

Job description

About Us

Jobiqo provides the next generation job board software and AI-enabled matching technology combining both the benefits of a scalable SaaS platform and the flexibility of a custom solution. We help global publishers, local newspapers, educational institutions, and anyone that owns job boards to reach a new level of quality and professionalism in online recruiting with our technology. With more than 100+ customers in 20+ markets globally, we have grown to be the leading job board software provider worldwide.

In this role, you'll support our cross-functional Customer Success Team, gaining first experience in supporting and managing clients as well as the job board and online recruiting industry.

Your Responsibilities

  • Support the Customer Success Managers in client communication and project coordination

  • Support in the preparation and facilitation of strategic client meetings and workshops

  • Monitor and analyze client success metrics

  • Support in creating both internal and client-facing documentation

  • Get insight into workload planning, backlog management and agile software development

  • Configurations in the backend of our product

  • Testing of adapted and new features on our client's job boards

Job requirements

Skills & Requirements:

  • Technical background or high interest in online technologies

  • Good skills in office applications (Excel, Word) and Google Suite (Sheets, Docs, Slides)

  • Ability to work in teams

  • Very good communication skills in German and English (C1/C2 or native for both languages)

  • Experience with Google Analytics and Google Tag Manager is a plus

  • Knowledge of HTML and CSS is a plus

More details & benefits:

  • Start date anytime, location Vienna

  • Flexible working hours: preferred full-time (38,5 hrs/Week), part-time possible as well (32 hrs/week)

  • High level of flexibility and freedom (flexible working time, self-management and organization)

  • Knowledge sharing within the team and the company (E-Learnings, onboarding, courses etc.)

  • Small team setup with high involvement in adapting and improving workflows and processes

  • Numerous company benefits, e.g. regular team events and team lunches, annual company retreat, company bonus programme (after the first year), free online psychological counselling and coaching

  • The minimum salary for a full-time position (38.5h/w, location Vienna) is € 1.800,- gross per month.


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