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Customer Support Specialist (m/f/d) in Vienna

Austria, Wien, ViennaCustomer Success Management

Job description

About Us

Jobiqo provides the next generation job board software and AI-enabled matching technology combining both the benefits of a scalable SaaS platform and the flexibility of a custom solution. We help global publishers, local newspapers, educational institutions, and anyone that owns job boards to reach a new level of quality and professionalism in online recruiting with our technology. With more than 100+ customers in 20+ markets globally, we have grown to be the leading job board software provider worldwide.

As a Customer Support Specialist you will be the first point of contact for our clients, help them with their questions and needs, and coordinate the team to find and provide solutions. You are part of our cross-functional Customer Success Team and will close collaborate with Customer Success Managers,  Software Developers and the Product Team.

Your Responsibilities

  • Be the first point of contact for our clients for questions and issues

  • Monitor and prioritize incoming messages from clients 

  • Handle questions and issues efficiently and coordinate the team to find an provide solutions for our clients in a timely manner

  • Technical configuration in our product

  • Test workflows in our product

  • Train our clients on how to utilize our product in the best way

  • Create and maintain client-facing documentation and the knowledgebase, both in German and English

  • Shape and improve our support processes together with other team members

Job requirements

Skills & Requirements

  • High school diploma or Bachelor's degree

  • At least 1 year experience in customer support or service roles, or similar (first) level support roles

  • Technical background or high interest in online technologies

  • A background in SaaS, eCommerce or technology is a plus

  • Excellent communication as well as interpersonal skills, high empathy and customer-centric mindset

  • Excellent self and time management skills

  • Ability to translate technical jargon into easy-to-understand business language

  • You are passionate about helping others and solving problems

  • Excellent German and English skills (C1/C2 or native)

  • Analytical skills

  • Excellent skills in office applications (Excel, Word, PowerPoint) and Google Suite (Sheets, Docs, Slides)

  • Experience with Google Analytics and Google Tag Manager is a plus

  • Experience with Content Management Systems (e.g. Drupal, Sitecore) is a plus

  • Knowledge of technology platforms and multi-sided platforms is a plus

More Details & Benefits

  • Start date: as soon as possible
  • Minimum yearly salary for this position (full-time, 38.5hrs/w) in Vienna starts from 28,714 € gross (IT KV, AT Einstiegsstufe). Overpay is possible based on relevant job experience and skills,
  • Numerous company benefits e.g. Gym membership, regular team events and team lunches, annual company retreat, Company Bonus Programme (after the first year), Free online psychological counseling and coaching via Instahelp

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