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Customer Success Manager (m/f/d) in Vienna

Austria, Wien, ViennaCustomer Success Management

Job description

About Us

Jobiqo provides the next generation job board software and AI-enabled matching technology combining both the benefits of a scalable SaaS platform and the flexibility of a custom solution. We help global publishers, local newspapers, educational institutions, and anyone that owns job boards to reach a new level of quality and professionalism in online recruiting with our technology. With more than 100+ customers in 20+ markets globally, we have grown to be the leading job board software provider worldwide.

As a Customer Success Manager you will be working with our clients directly, consulting them on industry best practices and how to best utilize our technology. You will be part of a cross-functional team and work closely with software developers to implement customer requests. Apart from that, you are educating clients on job board engagement platforms as well as industry trends.

Your Responsibilities

  • Build and maintain sustainable strategic client relationships with stakeholders on various levels

  • Consult, find solutions and train clients on our product to help them reach their goals

  • Become an expert in using our product in order to increase product adoption, client engagement and client satisfaction

  • Strategic cross- and upselling

  • Document and share best practices and case studies within the team and with clients

  • Coordinate and manage internal processes as well as external partners in relation with the client account

  • Organise, moderate and lead online and on-site meetings

  • Prepare and lead business reviews with clients

  • Closely collaborate with other teams (Sales, Delivery, Product Management)

  • Monitor and analyze client success metrics

Job requirements

Skills & Requirements

  • 2-4 years experience in customer success management, account management, project management or similar client-facing roles

  • Bachelor or Master degree

  • Technical background or high interest in online technologies

  • A background in SaaS, eCommerce or technology is a plus

  • Excellent communication as well as interpersonal skills and comfortable presenting and speaking in front stakeholders on various levels

  • Ability to translate technical jargon into easy-to-understand business language

  • Experience in strategy planning and project management

  • You are passionate about consulting clients and curious about their business and goals

  • Excellent German and English skills (C1/C2 or native)

  • Analytical skills

  • Excellent skills in office applications (Excel, Word, Powerpoint) and Google Suite (Sheets, Docs, Slides)

  • Experience with Google Analytics and Google Tag Manager is a plus

  • Knowledge of technology platforms and multi-sided platforms is a plus

More details & Benefits

  • Start date January 1st, 2022

  • Minimum yearly salary for this position (full-time, 38.5hrs/w) in Vienna starts from 28,714 € gross (IT KV, AT Einstiegsstufe). Overpay is possible based on relevant job experience and skills,

  • Numerous company benefits e.g. Gym membership, regular team events and team lunches, annual company retreat, Company Bonus Programme (after the first year), Free online psychological counseling and coaching via Instahelp

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